Phone: (508) 421-5700 - (Call 911 for an EMERGENCY)

General Information

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Mailing Address

UMMMC University Campus
55 Lake Avenue North
Worcester, MA, 01655

By Telephone

Administration: (508) 421-5700
Lifeflight TOLL FREE (for emergency or non emergency transport requests: (800) 322-4354
Worcester EMS Business Line: (508) 421-5705
UMass Memorial EMS Training & Education: (508) 890-2781

For Medical Records Requests ONLY:

Worcester EMS (911 service in Worcester & Shrewsbury): (508) 334-5700
UMass Memorial Lifeflight: (909) 915-2930

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NOTE: Please do not call UMass Memorial EMS directly for ANY medical records requests. Because of Federal and State privacy regulations, we absolutely cannot and will not provide any information to callers related to patient records. Please use the contact numbers specified above, or see our FAQ’s for more to information about requesting medical records. Thanks in advance for your cooperation and understanding

Our Department

UMass Memorial EMS is a Department of the UMass Memorial Medical Center in Worcester, Massachusetts, the region’s only Level I ACS verified trauma center. UMass Memorial (Worcester) EMS is wholly owned and operated by the Medical Center. UMass Memorial Lifeflight is operated by Air Methods Corp. (QMLA253U) and staffed by UMass Memorial Medical Center.